Terms & Conditions

1. Introduction & Acceptance

Welcome to WeBraids. These Terms and Conditions (“Terms”) govern your access to and use of the WeBraids platform, including our mobile application, website (webraids.co.uk), and all related services (the “Platform”).

By creating an account or using the Platform, you agree to be bound by these Terms. WeBraids is operated by WeBraids Ltd, a company registered in England and Wales.

2. Definitions

• Platform — the WeBraids app, website, and services.
• Client — an individual who books braiding services.
• Braider — an independent service provider offering mobile braiding.
• Booking — a confirmed appointment arranged through the Platform.
• We / us / our — WeBraids Ltd.

3. Eligibility

You must be at least 18 years old, a UK resident, and have the legal capacity to enter into a binding contract.

4. Account Registration

You must provide accurate information and keep your credentials confidential. Notify us immediately at support@webraids.co.uk of any unauthorised use. Each user may hold only one active account.

5. The WeBraids Platform

WeBraids is a marketplace connecting Clients and independent Braiders. WeBraids is not a salon and does not employ Braiders — each Braider operates as an independent contractor. We are not a party to any service agreement between Clients and Braiders.

6. Bookings & Payments

A booking is confirmed once the Braider accepts and payment is processed. Prices are set by Braiders and inclusive of VAT where applicable. WeBraids charges a platform fee deducted from Braider earnings.

Cancellations: >24h before — full refund (5–7 business days). Within 24h — 50% fee. Within 2h or no-show — no refund. If a Braider cancels — full refund within 3–5 business days. Raise disputes within 48h via support@webraids.co.uk.

7. User Conduct

You must not use the Platform unlawfully, harass other users, post false reviews, circumvent the Platform to pay off-platform, impersonate others, or scrape data.

8. Braider-Specific Terms

Braiders are self-employed and responsible for their own tax and National Insurance. All Braiders complete identity verification and right-to-work checks. Payouts are issued within 3–5 business days of a completed Booking, after deduction of the platform fee.

9. Intellectual Property

All Platform content, branding, and software is owned by or licensed to WeBraids Ltd. You may not copy, modify, or redistribute without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, WeBraids is not liable for indirect or consequential losses, loss of profits, or damages arising from Client–Braider interactions. Total liability is capped at the greater of £100 or fees paid in the 3 months preceding the claim. Nothing limits liability for death or personal injury caused by negligence or for fraud.

11. Dispute Resolution

Contact us first to resolve informally. Unresolved disputes after 30 days are referred to mediation. These Terms are governed by the laws of England and Wales.

12. Changes to These Terms

We may update these Terms. Material changes will be notified at least 14 days in advance. Continued use constitutes acceptance.

13. Contact Us